Services for hospitals, wholesalers and pharmacy/chemist’s shops

We know how important the customer service given to clients is for the laboratories.  For this reason, we have a service-management system which uses the latest in information technology, and a team of highly qualified staff providing a broad range of services:

• Order request from pharmacy/chemist’s shops, wholesalers or hospitals by telephone, fax, email and data transmission.
• Tender management
• Invoicing and payment management
• Tele-marketing, surveys and information campaigns aimed at all channels.

 Logistics Management for Promotional/Marketing Materials

Our installations are prepared for the management, preparation and taking of orders for promotional material.  Our systems allow stock levels to be viewed and orders to be managed by the client.

 Logistics Services for distribution to the patient

We have a warnings protocol, patient authentication and notification systems which guarantee final delivery to the patient at the agreed time and place.

 Technical-Pharmaceutical Services and Solutions

Logista Pharma makes a Technical-Pharmaceutical team available to the Laboratories, with the experience and capability to develop, implement, manage and follow up a Quality System which guarantees compliance with both the sector’s regulatory requirements (GMP´s, GDP´s) and the clients’ specific needs.
We also offer technical support which covers all activities included in the areas of Quality Assurance, Quality Control and Regulatory Affairs.

 Vaccine Management

The most advanced installations and capacity for carrying out the government’s vaccination campaigns.

 Intra-hospital Logistics services

We offer hospitals a project analysis and development team in order to improve their logistics as well as implement any required changes, guaranteeing service excellence and patient security.

 Inter-hospital Logistics services

Our transport and logistics capacities, along with our ability to carry out specific projects, allow us to distribute and optimise the logistics flow between hospitals and guarantee the appropriate provision to the centres.

 Returned Goods Management

We simplify the documentation process, control and destruction of returned goods.  Full traceability of the process is offered.

 Clinical Trial Logistics

We have highly specialised tools at our disposal for the management, preparation, follow up and delivery of every clinical trial, guaranteeing maximum shipment quality, security and traceability at all times.  We can take on the associated management of administrative documentation and logistics.

 Product Sample Area Service

Warehousing and management of all samples, using a fully-computerised system, providing traceability of all movements made, and management/control of the products during the long periods of time legally required.

 Logistics Services for Medical Product Samples

Our systems guarantee the authenticity and verification of the person receiving the sample as well as the logistics of the shipment itself.

 Special Handling (repackaging and re-labelling)

We carry out all kinds of special handling, “co-packaging”, re-labelling, kit assembly, and repackaging, among others.

 Made to Measure Project Development

Our Projects Department carries out both logistical and technological studies and developments, personalised according to the client’s needs.